Return Costs Part 2: Why We Charge €5.95 for Returns
Did you know that shipping returns in Germany alone generate 238,000 tons of CO2 every year?
That's roughly equivalent to the CO2 emissions of 2,200 daily car trips from Hamburg to Moscow. Das ist der reine Wahnsinn, wie wir finden!
Every return means an extra trip, another box, new filling material, and work on both sides.
That's why we believe: the best return is the one that never has to happen in the first place – because the product is the right fit from the start.
For this reason, we've decided to charge €5.95 for returns. (The costs we incur ourselves for a return label are even significantly higher than that, and staff costs aren't even included)
SBrowse our shop and take your time to learn all about the products.
Are you missing product information to make a well-informed purchase decision? Let us know! Feel free to send us an email or give us a call. We'll answer your questions and help you find the right product for you.
This way, we can work together to counteract unnecessary returns.
This saves you the trip to the parcel locker, saves us the costs – and saves a whole lot of boxes.
If the fault is on our end, returns are of course free of charge.
