Refund policy
Right of Withdrawal for the Sale of Goods
Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that predominantly are neither attributable to their commercial nor their self-employed professional activity.)
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,
- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and they are delivered as a single unit;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last good, provided that you have ordered multiple goods as part of a single order and they are delivered separately;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided that you have ordered a good that is delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must inform us (Mixcover GmbH, Neumann-Reichardt-Str. 27-33, 22041 Hamburg, Phone number: +49 - 40 309 25 288, Email address: shop@mixcover.de) by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, although it is not mandatory.
You may also exercise your right of withdrawal online via a correspondingly labeled button ("Withdraw contract" or similar designation) on our website (www.mixcover.de). If you use this online function, we will promptly send you a confirmation of receipt on a durable medium (e.g. by email) with information about the content of the withdrawal declaration as well as the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract, we must refund to you all payments we have received from you, including the delivery costs (with the exception of additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may refuse to refund for goods that can be sent by parcel until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
We will collect the goods that cannot be sent by parcel.
You must return or hand over the goods that can be sent by parcel to us without delay and in any event at the latest within 14 days from the day on which you inform us of the withdrawal of this contract . The deadline is met if you send the goods that can be sent by parcel before the expiry of the 14-day period.
You bear the direct costs of returning goods that can be sent by parcel as well as the direct costs of returning goods that cannot be sent by parcel. The costs for goods that cannot be sent by parcel are estimated at a maximum of approximately EUR 80.
You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for checking their condition, properties and functionality.
Reasons for Exclusion or Forfeiture
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
- for the delivery of goods which, after delivery, have been inseparably mixed with other goods due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
- To Mixcover GmbH, Neumann-Reichardt-Str. 27-33, 22041 Hamburg, Email address: shop@mixcover.de :
- I/ we (*) hereby revoke the contract concluded by me/ us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
(*) Delete as appropriate.
Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that predominantly are neither attributable to their commercial nor their self-employed professional activity.)
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,
- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and they are delivered as a single unit;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last good, provided that you have ordered multiple goods as part of a single order and they are delivered separately;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided that you have ordered a good that is delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must inform us (Mixcover GmbH, Neumann-Reichardt-Str. 27-33, 22041 Hamburg, Phone number: +49 - 40 309 25 288, Email address: shop@mixcover.de) by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, although it is not mandatory.
You may also exercise your right of withdrawal online via a correspondingly labeled button ("Withdraw contract" or similar designation) on our website (www.mixcover.de). If you use this online function, we will promptly send you a confirmation of receipt on a durable medium (e.g. by email) with information about the content of the withdrawal declaration as well as the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract, we must refund to you all payments we have received from you, including the delivery costs (with the exception of additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may refuse to refund for goods that can be sent by parcel until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
We will collect the goods that cannot be sent by parcel.
You must return or hand over the goods that can be sent by parcel to us without delay and in any event at the latest within 14 days from the day on which you inform us of the withdrawal of this contract . The deadline is met if you send the goods that can be sent by parcel before the expiry of the 14-day period.
You bear the direct costs of returning goods that can be sent by parcel as well as the direct costs of returning goods that cannot be sent by parcel. The costs for goods that cannot be sent by parcel are estimated at a maximum of approximately EUR 80.
You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for checking their condition, properties and functionality.
Reasons for Exclusion or Forfeiture
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
- for the delivery of goods which, after delivery, have been inseparably mixed with other goods due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
- To Mixcover GmbH, Neumann-Reichardt-Str. 27-33, 22041 Hamburg, Email address: shop@mixcover.de :
- I/ we (*) hereby revoke the contract concluded by me/ us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
(*) Delete as appropriate.