Too bad that you are not satisfied!

Sponge over, that can happen.
After receipt of the return, we will examine the defects and offer you a solution immediately.

Please note, however, that too US every return costs money.
For this reason Let's calculate 5.95 euros for a return. If the mistake is with us, so this is of course free.

You want to return an article?

Quite simply - log in to our returns portal, select the item, return grounds and shipping service providers and the label is traveling to you!

Please safely pack your goods in a carton so that they are not damaged on the way.

After we have received and assessed the returns, we will initiate the further steps within 48h, e.g. a refund to your specifications.

Note: For a retourure we charge 5.95 euros *, Besides the mistake lies with us.

(* The costs incurred will be deducted from your refund)

 

Frequently asked Questions:

  • I used the product and I do not like it, is the return free?

    Each use product has signs of wear, so we can not resell this. Accordingly reason, we can not reimburse you the return costs or the full product price. I hope you understand it.

  • Can I return the product at your own expense?

    Of course, you can send your order back directly to us. Please do not forget an invoice, order confirmation or the cancellation form so that we can assign your order.

  • Where can I give the package?

    You can define a delivery point in our return portal. By default, the nearest delivery point is preselected for you. We offer returns with DPD, GLS or DHL. If you change the delivery point you can also select with which delivery service you want to return your goods.